“When a patient is here, this is their home.” Whether it is their first day, or ten years in, Crothall’s Lemuel Willis makes sure this is always top of mind for the associates on his team.

One strong process Crothall Environmental Services (EVS) relies on is the High Profile Cleaning 10-Step process. Besides an intense focus on Infection Control standards and processes, EVS Director Lemuel Willis emphasizes the importance of his team’s role in preparing a room for a patient.

Take a look as Lemuel walks us through his “five star customer service” routine.

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