Innovation Scores with Sports Fans as the Customer Experience is Transformed
A game-changing, fully-autonomous retail store is transforming the fan experience at Worcester Red Sox’s Polar Park baseball stadium in Massachusetts. This ‘first-in-the-world’ MARKET is open to the public and will be accessible year-round, 24-hours a day, 7-days a week. This convenience is powered by technology, offers more variety and virtually eliminates wait time. With the park’s mobile app, customers can walk in, grab what they need, and leave without waiting in line or stopping to scan and pay.
“The break-through technology invented by Standard Cognition, paired with the innovative design by Compass Group, is writing a new chapter in the story of the Fan Experience. The ease with which parents can grab items for their children is adding joy and relieving subconscious stress. The WooSox MARKET is yet another model of ingenuity,” said Dr. Charles Steinberg, President of WooSox.
Innovating the path forward, Compass Group’s MARKET is becoming much more prevalent industry-wide due to its convenience, wide variety of choices for the consumer and low-labor operating model. The WooSox MARKET, now featuring 250 SKUs compared to an average of 15-20 items at the stadium concession stands, reduces average wait times to virtually nothing. By partnering with Standard Cognition, the MARKET’s technology will feature dynamic pricing that can be adjusted during game and non-game day hours.
Want to see it for yourself? Take a virtual tour of the WooSox MARKET, here.